Terms & Policies

Welcome to prayersinisrael.org ("Prayers in Israel," "we," "us," or "our"). Prayers in Israel is a business registered and operating in Israel as an authorized business (Osek Murshe), registration number 200558146, with its business location in Jerusalem, Israel.

These Terms and Conditions ("Terms") govern your access to and use of the Prayers in Israel website, including all related services, features, content, products, digital services and other offerings made available through the website (collectively, the "Services").

You may contact us at prayersinisrael.org/contact — Jerusalem, Israel.

By accessing, browsing, registering with, or using the Services, you confirm that you have read and understood these Terms and agree to be legally bound by them. If you do not agree, you must not use the Services.

Additional policies, notices and documents published on the Site — including our Privacy Policy and Refund & Cancellation Policy — form part of these Terms by reference.

We may update these Terms from time to time and will update the "Last updated" date above. Your continued use of the Services after updated Terms are published constitutes acceptance of the revised Terms.

The Services are intended for individuals who are at least 18 years old.

Prayers in Israel operates strictly as a private courier, print and media production service. Through the Site, users may submit prayers, personal requests and other permitted materials for physical printing, transport and delivery to the Western Wall in Jerusalem, together with the production and delivery of applicable digital photo or video documentation.

The entire amount charged for an order is consideration solely for the human labor, administration, printing, materials, transportation, courier activity and digital media production involved in performing the selected service. No portion of the price is charged for access to, use of or admission to the Western Wall, or for a blessing, religious benefit or spiritual result.

Prayers in Israel does not sell or provide blessings, miracles, divine intervention, religious outcomes or spiritual results, and makes no representation or warranty that a prayer will be answered or that any personal, medical, financial, religious or other outcome will occur. Our undertaking is limited to making reasonable commercial efforts to perform the physical delivery and provide the media documentation described for the selected service, subject to these Terms, local rules, safety requirements and circumstances beyond our reasonable control.

You are responsible for reviewing the description of the selected service before completing an order. We may modify, suspend, replace or discontinue any part of the Services at any time, subject to applicable law.

Photo and video documentation is produced subject to applicable law, public-space rules, site-management instructions, security requirements, religious customs, the dignity of worshippers and the privacy and image rights of third parties. Documentation is evidence of our performance process and is not a certificate, endorsement or verification issued by the Western Wall authorities or any public or religious authority.

Where access, photography or filming within a prayer area is restricted, impracticable, unsafe, disruptive or inappropriate, we may capture the documentation from a lawful public viewpoint overlooking, adjacent to or reasonably representing the relevant site. The documentation therefore need not be recorded inside a restricted prayer zone or show the precise point at which a request was placed. We may avoid photographing identifiable persons, pause or alter recording, use alternative angles, or omit footage where reasonably necessary to comply with law, instructions, custom, safety or privacy obligations.

Temporary closures, crowd controls, security events, weather, site instructions, religious observance, public-order requirements or other conditions outside our reasonable control may require a change of timing, route, access point, documentation method or reasonably comparable placement location. Such a reasonable operational adjustment does not by itself constitute a failure to perform the purchased service.

Prayers in Israel is an independent private commercial business. It is not affiliated with, authorized by, endorsed by, sponsored by, approved by or partnered with the State of Israel, the Western Wall Heritage Foundation, any municipality or governmental authority, the Western Wall management body, any rabbinical or other religious authority, any synagogue, religious congregation or charitable organization, unless a specific written relationship is expressly identified on the Site.

References to Jerusalem and the Western Wall are descriptive statements identifying the intended destination or context of the courier service. They do not imply ownership, control, official status, authorization, sponsorship or commercial rights in relation to that site, and no fee collected by us is represented as an admission charge or payment to the site's governing body.

By using the Services, you confirm that:

• You are at least 18 years old.
• The information you provide is accurate and current.
• You have the legal capacity to enter into these Terms.
• You will use the Services only for lawful purposes and in compliance with all applicable laws.
• You will update information provided to us when necessary.
• You will not use automated systems, bots or scraping tools to access or collect information from the Site.
• You will not use the Services in a way that violates the rights of another person or organization.

Certain features may require you to create an account. You are responsible for maintaining the confidentiality of your login information and for all activity conducted through your account, and you agree to notify us promptly of any unauthorized access.

We may refuse, change or remove a username that is, in our reasonable judgment, offensive, misleading or otherwise unacceptable. You may not sell, transfer or assign your account to another person.

When placing an order you agree to provide complete, accurate and current billing and payment information. Accepted payment methods may include Visa, Mastercard, American Express, Discover and PayPal.

All prices are displayed in U.S. Dollars (USD) unless otherwise stated. Applicable taxes, duties or other charges may be added where required by law. Consumers in the European Union and the United Kingdom are shown the total payable price, including any VAT we are required to collect, before completing checkout.

By completing a transaction, you authorize the applicable payment provider to charge the amount presented at checkout. We reserve the right to correct pricing, description or other clerical errors, including after an order has been submitted, subject to applicable law.

We may refuse or cancel an order where permitted by law, including where we reasonably believe the transaction is fraudulent, unauthorized or abusive, and may limit the quantity or number of orders placed by an individual user, household, payment method or account.

We make reasonable efforts to ensure that information about our Services is accurate, but we do not guarantee that all descriptions, images, specifications or other information will always be complete, current, error-free or displayed identically on every device.

Services may be subject to availability, and we reserve the right to change, suspend or discontinue individual Services, features or prices. Nothing in these Terms requires us to maintain a particular Service indefinitely.

Before completing a purchase, please review the applicable service description and our Refund & Cancellation Policy, which forms part of these Terms.

Cancellation and refund rights depend on the nature of the Service purchased, the stage of fulfillment, applicable consumer protection laws and the specific terms displayed at the time of purchase. Nothing in these Terms removes any mandatory consumer right that cannot legally be excluded, including the EU/UK right of withdrawal described in our Refund & Cancellation Policy.

For refund or cancellation inquiries, contact prayersinisrael.org/contact.

Where Prayers in Israel offers a subscription or recurring service, the applicable subscription terms are presented before purchase. Unless otherwise stated, a subscription automatically renews according to the billing cycle selected at checkout, and the standard billing period is monthly.

Monthly prayer subscriptions are billed monthly until canceled.

By purchasing a recurring subscription, you authorize the applicable payment provider to charge your selected payment method for each renewal period until the subscription is cancelled.

You may cancel a subscription at any time by contacting prayersinisrael.org/contact. Unless applicable law or the specific subscription terms provide otherwise, cancellation takes effect at the end of the current paid billing period.

We may change subscription prices from time to time. Where required by law, appropriate advance notice will be provided before a price change takes effect.

The Site may allow users to submit prayers, spiritual requests, written messages, photographs, audio, video, reviews, suggestions or other materials ("User Content"). You remain responsible for the content you submit and confirm that you have the legal right to provide it.

You must not submit content that is unlawful, fraudulent or deceptive, defamatory, threatening or harassing, abusive, discriminatory, obscene or excessively offensive, intended to encourage violence or facilitate illegal activity, infringing on intellectual property, violating another person's privacy or publicity rights, harmful to minors, or otherwise prohibited under these Terms or applicable law.

Publicly posted User Content may be visible to other users and may be indexed or distributed by third-party services. Do not submit confidential information through publicly accessible areas of the Site. The text of a prayer submitted through checkout is treated as confidential and is not published.

You retain ownership of the User Content you submit, except for the rights expressly granted to Prayers in Israel under these Terms.

By submitting User Content, you grant Prayers in Israel a worldwide, royalty-free, transferable, sublicensable, non-exclusive licence, to the extent permitted by law, to host, store, reproduce, process, display, format, translate, distribute and otherwise use that User Content for purposes connected with operating, providing, promoting and improving the Services. Where reasonably necessary to provide the Services, this licence may include the use of a submitted name, image, voice, business name or logo included with the submission.

You represent that you have the necessary rights to grant this licence, and where permitted by applicable law you waive or agree not to assert moral rights in relation to the permitted uses of your User Content.

If you voluntarily provide comments, suggestions, ideas, reviews or other feedback ("Feedback"), you authorize Prayers in Israel to use that Feedback for legitimate business, operational, development or promotional purposes without compensation. You remain responsible for ensuring your Feedback does not violate third-party rights.

We do not undertake to continuously monitor every piece of User Content. We reserve the right, at our discretion and where permitted by law, to review, refuse publication of, edit, remove, restrict, categorize or re-categorize content, suspend an account or terminate access where we believe content violates these Terms, applicable law, the rights of another person, or the proper operation of the Site. Where appropriate, we may cooperate with law enforcement or other competent authorities.

All intellectual property associated with the Site and Services — including software, source code, databases, structure, designs, graphics, photographs, text, videos, audio, logos, trademarks and service marks ("Site Content") — belongs to Prayers in Israel or is used under appropriate authorization, and is protected by applicable intellectual property laws.

Except as expressly permitted, you may not reproduce, copy, republish, modify, create derivative works from, distribute, sell or commercially exploit Site Content, mirror the Site, remove copyright notices or watermarks, or use Prayers in Israel trademarks without prior written permission.

Subject to these Terms, Prayers in Israel grants you a limited, personal, non-exclusive, non-transferable and revocable right to access and use the Site for its intended purposes, including downloading or printing limited portions for personal, non-commercial use. Requests for permission may be sent to prayersinisrael.org/contact.

You may use the Site only for its intended purposes. You agree not to:

• Use the Services for unlawful purposes.
• Systematically collect, extract or compile Site information to create another database, directory or archive.
• Attempt to obtain another user's password or account information, or impersonate another person.
• Circumvent or disable security features or interfere with technical restrictions and access controls.
• Upload viruses, malware, Trojan horses or other harmful code, or overload or disrupt our servers or infrastructure.
• Use bots, spiders, scrapers, automated scripts or data-mining tools except where expressly permitted.
• Remove copyright notices, trademarks or watermarks.
• Use information obtained through the Site to harass, stalk, threaten or harm another person, or submit fraudulent complaints.
• Create unauthorized frames or links to portions of the Site.
• Reverse-engineer, decompile or disassemble the Services except where legally permitted, or copy the underlying structure or code of the Site.
• Collect user contact information for unsolicited marketing, or distribute unauthorized advertisements.
• Use the Services to compete directly with Prayers in Israel, or resell, transfer or broker access without authorization.
• Upload tracking mechanisms, spyware or similar unauthorized data-collection tools.
• Threaten, intimidate or harass Prayers in Israel employees, contractors, agents or support personnel.

The Site may contain links to websites, applications or services operated by third parties. We do not control or necessarily endorse them and do not guarantee their accuracy, security, availability, reliability or privacy practices. When you leave the Prayers in Israel Site you do so at your own risk, and the third party's own terms and privacy policies apply. Transactions completed through third-party platforms are between you and that third party unless expressly stated otherwise.

Prayers in Israel may display advertising, promotional materials or banners belonging to independent advertisers. Their presence does not necessarily mean Prayers in Israel endorses, sponsors or partners with the advertiser; advertisers remain responsible for their own products, services and representations.

Your use of the Services is also subject to our Privacy Policy, which is incorporated into these Terms by reference. The Site and related infrastructure may be hosted or operated in Israel; if you access the Services from another country, your information may be transferred to, stored in or processed in Israel, subject to applicable law and the safeguards described in the Privacy Policy.

When you communicate with Prayers in Israel electronically, you consent to receiving communications electronically. You agree that electronic communications, records, notices and electronic acceptance may satisfy legal requirements for written communications or signatures to the extent permitted by applicable law.

By placing an order, subscribing to a service or providing your email address, you agree that Prayers in Israel may send you informational and promotional emails about the Services, prayer placements, special offers and related content, until you ask to be removed from the mailing list. You may opt out at any time by using the unsubscribe link included in any email, by contacting prayersinisrael.org/contact, or by updating your preferences; after we process your request, no further marketing emails will be sent. Administrative and transactional emails relating to your orders (such as payment confirmations) are not marketing communications and will continue to be sent as needed to fulfill your order.

We do not guarantee that the Site or Services will always be available, uninterrupted, secure or error-free. The Site may experience server problems, software errors, hardware failures, maintenance, security incidents, network failures or other technical difficulties.

We may temporarily suspend or modify the Site or Services when necessary, and may update, replace or discontinue technical features where permitted by law. We are not responsible for losses caused solely by temporary inability to access the Services, except where liability cannot legally be excluded.

We reserve the right, but do not assume an obligation, to administer and protect the Site, including monitoring for violations, restricting access, removing content, limiting visibility, disabling accounts, removing excessive files or data, investigating suspected misuse, taking legal or administrative action, and reporting unlawful conduct to competent authorities where appropriate.

These Terms remain effective while you use the Services. We may suspend, restrict or terminate your access where permitted by law, including if you violate these Terms, provide false or misleading information, engage in unlawful activity, misuse the Services, compromise Site security, infringe third-party rights or otherwise create a risk to Prayers in Israel or its users.

Where appropriate, termination may occur without prior notice. Following termination, you may not create another account to circumvent a suspension, and we may pursue available legal remedies.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND PRAYERS IN ISRAEL DISCLAIMS EXPRESS, IMPLIED AND STATUTORY WARRANTIES.

WE DO NOT GUARANTEE THAT THE SITE WILL ALWAYS BE AVAILABLE; THAT THE SERVICES WILL BE ERROR-FREE; THAT INFORMATION WILL ALWAYS BE COMPLETE OR CURRENT; THAT THE SITE WILL BE FREE FROM HARMFUL CODE; THAT THE SERVICES WILL MEET EVERY USER'S PARTICULAR EXPECTATIONS; OR THAT THIRD-PARTY CONTENT WILL BE ACCURATE, SAFE OR RELIABLE.

Nothing in this section excludes or limits any warranty or liability that cannot legally be excluded, including the statutory conformity rights of consumers in the European Union and the United Kingdom.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PRAYERS IN ISRAEL AND ITS DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, PARTNERS AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS INTERRUPTION OR LOST OPPORTUNITIES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF PRAYERS IN ISRAEL AND ALL PERSONS ACTING ON ITS BEHALF, FOR ALL CLAIMS, LOSSES AND CAUSES OF ACTION ARISING OUT OF OR RELATING TO A PARTICULAR TRANSACTION, ORDER OR SERVICE, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE OR OTHERWISE, WILL NOT EXCEED THE EXACT AMOUNT ACTUALLY PAID BY YOU TO PRAYERS IN ISRAEL FOR THAT SPECIFIC TRANSACTION, ORDER OR SERVICE GIVING RISE TO THE CLAIM. THIS CAP APPLIES IN THE AGGREGATE AND NOT SEPARATELY TO EACH CLAIM.

Some jurisdictions do not permit certain limitations of liability. Where such limitations are legally unavailable, they apply only to the maximum extent permitted by law, and nothing here excludes liability for death, personal injury, fraud or gross negligence.

To the extent permitted by applicable law, you agree to defend, indemnify and hold harmless Prayers in Israel, its affiliates, partners, directors, officers, employees, contractors and service providers from claims, liabilities, losses, damages, costs and reasonable legal expenses arising from your User Content; your use or misuse of the Services; your violation of these Terms or of any representation or warranty in them; your violation of third-party intellectual property, privacy or other rights; or your unlawful, harmful or abusive conduct toward another person.

The Services are operated from Israel. We do not represent that the Site or Services are appropriate or legally available in every country. Users accessing the Services from outside Israel are responsible for determining whether their use complies with the laws applicable to them.

The Services are not designed or represented as compliant with specialized regulatory frameworks such as HIPAA or FISMA. If your intended use requires such compliance, you must not use the Services for that purpose.

If you are a California resident with an unresolved consumer complaint concerning the Services, you may have the right to contact the applicable California consumer assistance authorities. Nothing in these Terms limits mandatory rights granted to consumers under applicable federal or state law, including your rights under the FTC's automatic-renewal and refund-disclosure guidance.

If you are a consumer resident in the EU or the UK, you benefit from the mandatory consumer protection provisions of the country in which you reside, and nothing in these Terms deprives you of them. This includes the statutory right of withdrawal described in our Refund & Cancellation Policy.

EU consumers may also submit a complaint to their national consumer protection authority. We aim to resolve any dispute directly and will respond to every complaint within 5 business days.

These Terms, together with the policies expressly incorporated into them, constitute the agreement governing your use of the Services. If any provision is determined to be invalid or unenforceable, the remaining provisions continue to apply to the maximum extent permitted by law.

No provision creates a partnership, joint venture, employment or agency relationship between you and prayersinisrael. Our failure to enforce a provision immediately does not waive our right to enforce it later.

These Terms, every transaction made through the Site and your relationship with Prayers in Israel are governed exclusively by the laws of the State of Israel, without regard to conflict-of-law principles. Subject to any mandatory consumer right that cannot lawfully be waived, the competent courts located in Tel Aviv-Jaffa or Jerusalem, Israel, shall have exclusive jurisdiction over every dispute, claim or proceeding arising from or relating to these Terms, an order, a transaction or the Services, and each party irrevocably submits to that jurisdiction and venue.

Any dispute should first be communicated to Prayers in Israel so that the matter may be reviewed and, where possible, resolved directly. Nothing in this section prevents either party from exercising rights or remedies that cannot legally be waived.

Information displayed on the Site may occasionally contain typographical mistakes, pricing errors, omissions or other inaccuracies relating to Services, pricing, availability, descriptions, technical features or other Site Content. We reserve the right to correct, update or modify such information at any time, and where required by law we will honor applicable consumer rights relating to such errors.

By purchasing a subscription or service on prayersinisrael.org, you acknowledge that Prayers in Israel is a private, for-profit commercial entity and is not a charitable organization or house of worship.

Referral fees and support: for every valid purchase or active subscription generated through our Community Partnership Program, Prayers in Israel distributes between 20% and 50% of the net purchase price directly to the synagogue, Jewish organization, or community partner that referred the user to our platform. These funds support local prayer, welfare, education, and community-strengthening programs.

Consumer tax notice: because payments are made directly to a for-profit commercial entity for prayer delivery services, your purchase on prayersinisrael.org is a commercial transaction and does not constitute a tax-deductible charitable contribution for the individual consumer under U.S. tax laws.

We are committed to making prayersinisrael.org usable by everyone, including people with disabilities. We work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and we apply these principles to new pages and features as they are published.

Measures already in place include: a "skip to main content" link, semantic headings and landmarks, text alternatives for meaningful images, labels on every form field, visible keyboard focus, full keyboard operation of menus and dialogs, and color contrast intended to meet AA thresholds.

Some third-party content — in particular the embedded payment page provided by our payment processor — is outside our technical control, and we cannot guarantee its accessibility. If you encounter a barrier there, contact us and we will help you complete your order by another means.

If you experience any difficulty using this site, or need information in an alternative format, email prayersinisrael.org/contact. We aim to respond within 5 business days and to resolve reported barriers as quickly as reasonably possible. This statement was last reviewed on September 12, 2026.

Prayers in Israel — Email: prayersinisrael.org/contact — Location: Jerusalem, Israel.

By accessing or using prayersinisrael.org, creating an account, submitting a prayer, placing an order, or otherwise using the Services, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you do not agree, please do not use the Services.

Welcome to prayersinisrael.org ("Prayers in Israel," "we," "us," or "our"). This Privacy Policy explains how Prayers in Israel collects, uses, stores, processes and, where applicable, shares information relating to individuals who access or use our website and services.

Our goal is to provide and improve the Prayers in Israel experience while handling personal information responsibly and in accordance with applicable law, including the EU/UK General Data Protection Regulation (GDPR) and United States state privacy laws such as the California Consumer Privacy Act (CCPA/CPRA).

By accessing or using prayersinisrael.org (the "Website") or any related service, you acknowledge the practices described in this Privacy Policy. If you do not agree with it, you should discontinue use of the Website.

The Website is operated by prayersinisrael.org, a business registered and operating in Israel as an authorized business (Osek Murshe), registration number 200558146, with its business location in Jerusalem, Israel. For the purposes of the GDPR, Prayers in Israel is the data controller of the personal information described in this policy.

For privacy-related questions or requests: prayersinisrael.org/contact — Jerusalem, Israel.

When you register, contact us, place an order, submit a prayer or otherwise use certain features of the Website, you may provide information such as:

• First name and last name
• Email address
• Telephone number
• Street address, city, state or province, postal or ZIP code
• The text of the prayer or spiritual request you submit
• Information required to process your request or order
• Other information that you voluntarily provide to us

Certain information may be collected automatically when you access or interact with the Website. This may include:

• IP address, browser type and version
• Device type, operating system and device identifiers
• Pages or sections visited, date and time of access, time spent on pages
• Diagnostic, network and connection information
• Other technical information transmitted by your browser or device

The Website may allow users to register or authenticate through third-party platforms such as Google, Facebook, Instagram, X (Twitter) or LinkedIn. If you connect an account, we may receive the name, email address, profile information and other information that the relevant platform makes available according to your settings and permissions. Your use of those third-party services remains subject to their own privacy policies and terms.

Prayers in Israel uses cookies and similar technologies — browser cookies, web beacons, tracking pixels, tags, scripts and comparable mechanisms — to operate, maintain, analyze and improve the Website.

Non-essential cookies (analytics and advertising) are only set after you give consent through our cookie banner. You may change or withdraw your choice at any time using the link below, or by configuring your browser to reject cookies. Disabling certain cookies may affect the functionality of parts of the Website.

Strictly necessary (session and persistent): user authentication, account security, fraud prevention, checkout, and remembering your prayer session. These cannot be switched off.

Cookie preference cookies (persistent): remember whether you accepted, rejected or customized our cookie notice.

Functionality cookies (persistent): remember choices such as login, language and other site settings.

Analytics cookies: Google Analytics, used to understand aggregate usage and improve the Website.

Advertising and social cookies: Meta Pixel (Facebook and Instagram), Google Ads and the TikTok Pixel, used to measure our campaigns, understand which advertisements led to an order, and show relevant advertising. In the EU, EEA, UK and Switzerland these are set only after you accept them. Elsewhere they run unless you opt out through the "Do Not Sell or Share My Personal Information" link in the site footer or a Global Privacy Control signal from your browser. Meta receives page views, the start of checkout and confirmed orders (order value and an order reference), used for measurement and ad optimization.

Affiliate attribution cookie (prayer_ref): remembers, for up to 30 days, the synagogue, Jewish organization, community partner, or affiliate through which you reached us, so that a referral fee can be credited.

• Providing the Services: operating, maintaining and delivering the prayer placement service.
• Managing accounts: creating and administering user accounts.
• Processing orders: purchases, transactions and contractual obligations.
• Communicating with you by email, telephone, SMS or other means about your account, orders, services, security and important updates.
• Customer support: responding to questions, requests and complaints.
• Improving the Website: analyzing usage patterns and technical information.
• Marketing and promotions, where permitted by law and subject to your choices and opt-out rights.
• Business operations: internal administration, analytics, fraud prevention, security and troubleshooting.

Where the GDPR applies, we rely on the following legal bases: performance of a contract (processing your order and placing your prayer); consent (non-essential cookies, marketing communications, and the content of your prayer where it reveals religious beliefs); legitimate interests (site security, fraud prevention, service improvement and direct business administration); and compliance with legal obligations (tax, accounting and lawful requests).

A prayer text may reveal religious beliefs, which is a special category of personal data under Article 9 GDPR. We process it solely on the basis of your explicit consent, given when you submit the prayer, and only for the purpose of fulfilling the service you purchased. You may withdraw that consent at any time by contacting us, although withdrawal does not affect a prayer already placed.

Prayers submitted through our platform may contain sensitive or religious information. By submitting your text, you grant us explicit consent to process this data exclusively for printing, delivery, and media documentation. All prayer text is automatically deleted from our servers within 30 days of fulfillment.

Service providers: website hosting, technical services, analytics, communications, customer support, payment processing and website maintenance. These providers process information on our behalf.

Advertising and analytics partners: Google, Meta and TikTok, where you have consented to advertising or analytics cookies.

Business transactions: in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy or similar transaction, personal information may be transferred as part of that transaction.

Affiliates and business partners: where reasonably necessary for business operations or the referral programs described in our Terms, and where permitted by law.

Publicly available information: anything you voluntarily publish in a public area of the Website may be viewed and copied by others. Do not publish confidential information there.

With your consent, or where disclosure is required by law or to protect rights, safety and the integrity of our services.

We do not sell the content of your prayer, and we do not sell personal information for money.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy. Retention periods depend on the purpose of collection, the nature of the information, our business requirements, legal and regulatory obligations (including tax and accounting record-keeping), dispute resolution, security and fraud prevention, and enforcement of our agreements.

Privacy Guarantee: prayer text submitted through checkout is encrypted, automatically printed for fulfillment, and securely deleted from our digital database within 30 days.

Usage and technical information is generally retained for shorter periods, although it may be preserved longer when necessary for security, technical analysis or legal compliance.

Prayers in Israel operates from Israel. Our infrastructure, systems and service providers may process or store information in Israel or other jurisdictions. If you access the Website from the European Economic Area or the United Kingdom, your information may be transferred to Israel, which has been recognized by the European Commission as providing an adequate level of data protection. Where a transfer is made to a country without such recognition, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

We take reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure or destruction. However, no online service, electronic transmission or storage system can be guaranteed to be completely secure. Users should also take reasonable steps to protect their own accounts, passwords and devices.

Depending on your location and applicable law, you may have the right to request access to your personal information; request correction of inaccurate information; request deletion; object to or restrict certain processing; request portability of information you provided to us; withdraw consent where processing is based on consent; and request information about how your personal information is used.

California residents (CCPA/CPRA) additionally have the right to know the categories of personal information collected and disclosed, the right to delete, the right to correct, the right to opt out of the sale or sharing of personal information for cross-context behavioral advertising, and the right not to be discriminated against for exercising these rights. Rejecting advertising cookies in our banner constitutes an opt-out of sharing for cross-context behavioral advertising.

To submit a privacy request, contact prayersinisrael.org/contact. We may need to verify your identity before completing certain requests, and we respond within the timeframe required by applicable law.

EEA and UK users also have the right to lodge a complaint with their local data protection supervisory authority.

Where permitted by law, Prayers in Israel may send promotional or marketing communications. You may opt out at any time using the unsubscribe mechanism in any marketing email or by contacting us. Opting out does not prevent us from sending service-related communications such as transaction confirmations, security notices or account messages.

The Website may contain links or integrations involving third-party websites, applications or services. We do not control their privacy practices. If you leave Prayers in Israel or interact with an external service, that third party's privacy policy applies to your information.

The Website is intended for users who are at least 18 years old. We do not knowingly collect personal information from individuals under 18. If you believe a person under 18 has provided personal information to us, please contact prayersinisrael.org/contact.

We may update this Privacy Policy to reflect changes to our services, technology, applicable laws, business practices or security and operational developments. When changes are made, we update the "Last updated" date above. Your continued use of the Website following publication of an updated policy constitutes acknowledgment of it to the extent permitted by law.

prayersinisrael.org — Email: prayersinisrael.org/contact — Location: Jerusalem, Israel. If you have questions, concerns or requests regarding this Privacy Policy or how Prayers in Israel handles personal information, please contact us.

We commit to printing, transporting and physically placing your documented prayer request at the Western Wall in Jerusalem within thirty (30) calendar days from the moment your order confirmation and payment are processed.

Confirmation of delivery, including photographic proof of your prayer at the Western Wall, is sent to your registered email address upon completion.

Because our Services involve customized preparation, printing and physical logistics, refund eligibility depends on the stage of fulfillment:

• Prior to printing and logistics: if you change your mind before your prayer has been printed or assigned to our field team for delivery, you are entitled to a full (100%) refund.
• After printing or once the delivery process begins: once your prayer has been printed, or our team has initiated the journey to place it at the Western Wall, we cannot issue a refund, because the manual work and customized logistical operations have already been carried out.
• Failure to deliver within 30 days: if we fail to place your prayer at the Western Wall and provide your confirmation photo within thirty (30) calendar days of purchase — excluding delays caused by military closures, extreme weather, acts of God or other force majeure — you are entitled to a full refund or, at your election, to reschedule your delivery at no extra cost.

If you are a consumer resident in the European Union or the United Kingdom, you normally have 14 days to withdraw from a distance contract without giving a reason.

Our service is a personalized, custom-performed service. When you place an order you are asked to request that we begin performance immediately and to acknowledge that you lose your right of withdrawal once the service has been fully performed. Until performance begins — that is, until your prayer is printed or assigned to our field team — you may withdraw and receive a full refund. If performance has begun but is not complete, you may withdraw and pay only a proportionate amount for what has already been supplied.

To exercise this right, send a clear statement to prayersinisrael.org/contact within 14 days of purchase.

This policy is disclosed clearly before purchase, consistent with U.S. Federal Trade Commission guidance on refund and cancellation disclosures. Some U.S. states grant additional cancellation rights; nothing in this policy limits any right you have under applicable state or federal law.

Duplicate charges and charges you did not authorize are refunded in full upon verification. Please contact us before initiating a chargeback — we will work in good faith to resolve any issue directly, which is faster than the card-network dispute process.

If you have enrolled in a monthly or recurring prayer journey subscription:

• You may cancel at any time by emailing prayersinisrael.org/contact or through your account interface.
• Cancellation takes effect at the end of your current pre-paid billing cycle. You will not be charged for the subsequent period.
• No partial or prorated refunds are issued for the remaining days of an already active billing month; however, any prayers committed for that pre-paid month will still be delivered within our standard 30-day timeline.
• Consistent with U.S. automatic-renewal laws and EU distance-selling rules, we disclose renewal terms before purchase, obtain your affirmative consent, send an order confirmation and provide a simple cancellation mechanism.

To initiate a refund request, email prayersinisrael.org/contact with the following details:

• Your full name and registered email address
• Your unique Order ID or transaction number
• The date of purchase and the order you are asking about

Our team reviews every request within 3–5 business days. Approved refunds are credited back to your original payment method (Visa, Mastercard, American Express, Discover, PayPal, etc.). Processing times for banks to post the credit to your account may vary.

Nothing in this policy is designed to reduce, override or limit any mandatory consumer protection right guaranteed under the laws of the State of Israel, the European Union, the United Kingdom, or your local domestic jurisdiction, that cannot legally be waived.

prayersinisrael.org — Email: prayersinisrael.org/contact — Location: Jerusalem, Israel. We reply to every message within 5 business days.